Shipping & Returns
Thank you for choosing Green Tusker. We strive to provide excellent
service and ensure a smooth shipping experience for our customers. Please take a moment to review our shipping policy.
1. Order Processing:
- Orders will be processed within 1 business day upon receipt of payment.
- Business days exclude weekends and public holidays.
2. Shipping Methods and Carriers:
- We partner with reputable shipping carriers to deliver your orders efficiently and securely.
- Delhivery, Shiprocket, Professional Couriers and ST Couriers are our delivery partners.
3. Shipping Costs:
- We currently charge a flat charge of Rs.50 per shipment to anywhere within India
4. Estimated Delivery Time:
- Delivery time vary depending on the shipping method selected and the destination. Deliveries within Tamil Nadu might take a day or two. Deliveries outside TamilNadu takes 4 to 5 business days.
- Once your order has been shipped, you will receive a confirmation email with tracking information.
- Please note that delivery delays may occur due to unforeseen circumstances or factors beyond our control.
5. International Shipping:
- We do offer international shipping.
- International orders may be subject to customs inspections and duties imposed by the destination country. These additional charges are the responsibility of the customer.
6. Order Tracking:
- You can track the status of your order by using the provided tracking number.
7. Shipping Address:
- Please ensure that the shipping address provided during checkout is accurate and complete.
- We are not responsible for packages delivered to the wrong address due to incorrect information provided by the customer.
8. Order Modifications and Cancellations:
- Once an order has been placed, modifications or cancellations may not be possible. Please contact our customer support team as soon as possible for assistance.
9. Lost or Damaged Packages:
- In the rare event that your package is lost or damaged during transit, please contact us immediately with unboxing video.
- We will work with the shipping carrier to initiate an investigation and resolve the issue to the best of our ability.
Please note that this shipping policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.
If you have any questions or need further assistance, please don't hesitate to contact our customer support team. https://www.greentusker.com/contact